Comprehensive consumer sales and retention platform to help you build lasting relationships with your clients and prospects
At a time when each interaction with your client is meaningful, you need a solution that will help you capture critical information and facilitate a comprehensive response. Colibrium Direct combines health insurance knowledge and expertise with an integrated technology platform that creates efficiency for your organization. We can help you deliver a quality client experience while reducing time and expense.
Colibrium Direct provides health plans with a “pay-for-performance” call center solution that can include experienced staff, technology, monitoring services and comprehensive benchmarking analysis. You choose the service that is right for you. Take advantage of our end-to-end analysis, assessment and action planning service or use Colibrium Direct as your comprehensive outsourcing partner.
We bring expertise and a leading-edge technology platform:
- Integrated Microsoft Dynamics CRM I3 telecom platform
- Integrated Marketing campaign execution & management
- End to end lead tracking and conversion rate reporting
- Integrated quoting, plan comparison & enrollment
- Configurable to each client’s needs and processes
- Comprehensive, flexible reporting
- Integrated Medicare scheduling
- Fulfillment management
- Integrated call recording
Contact us at (678) 800-1886 (1TUO) or www.colibriumdirect.com
Colibrium Direct brings value through:
- Dedicated staff with over 50 years of experience in the Health Insurance Industry
- Comprehensive knowledge of Medicare, Part D, Group Retiree, Special Needs and Under 65 Individual Plans.
- Beginning with quality call response and proactive guidance to ensure that each client receives information that meets their needs and exceeds expectations.
- Dedicated staff delivering your customized message.
- Consistent call monitoring and scoring to maximize client retention.
- MS Dynamics CRM® lead tracking to optimize each opportunity and increase close ratios.
- Reporting and analytics that improve your ability to make strategic business decisions and reduce marketing costs.
- Optimized efficiency delivered through an Integrated CRM, Web and Telephony platform – automating the process from beginning to end.
- Precise marketing campaigns delivered through focused client segmentation.
- Automated workflow and callback maximizes conversion and agent effectiveness.