Comprehensive consumer sales and retention platform to help you build lasting relationships with your clients and prospects

Tuo Colibrium Direct

At a time when each interaction with your client is meaningful, you need a solution that will help you capture critical information and facilitate a comprehensive response. Colibrium Direct combines health insurance knowledge and expertise with an integrated technology platform that creates efficiency for your organization. We can help you deliver a quality client experience while reducing time and expense.

Colibrium Direct provides health plans with a world-class telesales and BPO solution that can include experienced staff, technology, monitoring services and comprehensive benchmarking analysis. You choose the service that is right for you. Take advantage of our end-to-end analysis, assessment and action planning service or use Colibrium Direct as your comprehensive outsourcing partner.

We bring expertise and a leading-edge technology platform:

  • Integrated Microsoft Dynamics CRM I3 telecom platform
  • Integrated Marketing campaign execution & management
  • End to end lead tracking and conversion rate reporting
  • Integrated quoting, plan comparison & enrollment
  • Configurable to each client’s needs and processes
  • Comprehensive, flexible reporting
  • Integrated Medicare scheduling
  • Fulfillment management
  • Integrated call recording

 

Colibrium Direct brings value through:

  • Dedicated staff with over 50 years of experience in the Health Insurance Industry
  • Comprehensive knowledge of Medicare, Part D, Group Retiree, Special Needs and Under 65 Individual Plans.
  • Beginning with quality call response and proactive guidance to ensure that each client receives information that meets their needs and exceeds expectations.
  • Dedicated staff delivering your customized message.
  • Consistent call monitoring and scoring to maximize client retention.
  • MS Dynamics CRM® lead tracking to optimize each opportunity and increase close ratios.
  • Reporting and analytics that improve your ability to make strategic business decisions and reduce marketing costs.
  • Optimized efficiency delivered through an Integrated CRM, Web and Telephony platform – automating the process from beginning to end.
  • Precise marketing campaigns delivered through focused client segmentation.
  • Automated workflow and callback maximizes conversion and agent effectiveness.

Colibrium-Direct-Capabilities

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