Comprehensive consumer sales and retention platform to help you build lasting relationships with your clients and prospects

Tuo Colibrium Direct

At a time when each interaction with your client is meaningful, you need a solution that will help you capture critical information and facilitate a comprehensive response. Colibrium Direct combines health insurance knowledge and expertise with an integrated technology platform that creates efficiency for your organization. We can help you deliver a quality client experience while reducing time and expense.

Colibrium Direct provides health plans with a “pay-for-performance” call center solution that can include experienced staff, technology, monitoring services and comprehensive benchmarking analysis. You choose the service that is right for you. Take advantage of our end-to-end analysis, assessment and action planning service or use Colibrium Direct as your comprehensive outsourcing partner.

We bring expertise and a leading-edge technology platform:

  • Integrated Microsoft Dynamics CRM I3 telecom platform
  • Integrated Marketing campaign execution & management
  • End to end lead tracking and conversion rate reporting
  • Integrated quoting, plan comparison & enrollment
  • Configurable to each client’s needs and processes
  • Comprehensive, flexible reporting
  • Integrated Medicare scheduling
  • Fulfillment management
  • Integrated call recording

 

Colibrium Direct brings value through:

  • Dedicated staff with over 50 years of experience in the Health Insurance Industry
  • Comprehensive knowledge of Medicare, Part D, Group Retiree, Special Needs and Under 65 Individual Plans.
  • Beginning with quality call response and proactive guidance to ensure that each client receives information that meets their needs and exceeds expectations.
  • Dedicated staff delivering your customized message.
  • Consistent call monitoring and scoring to maximize client retention.
  • MS Dynamics CRM® lead tracking to optimize each opportunity and increase close ratios.
  • Reporting and analytics that improve your ability to make strategic business decisions and reduce marketing costs.
  • Optimized efficiency delivered through an Integrated CRM, Web and Telephony platform – automating the process from beginning to end.
  • Precise marketing campaigns delivered through focused client segmentation.
  • Automated workflow and callback maximizes conversion and agent effectiveness.

Colibrium-Direct-Capabilities

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